Refund & Cancellation Policy (USK Furniture)
Overview
Cancellations
Returns for Reversible or Damaged/Defective Items
5-Day Return Window: Eligible items may be returned within 5 days of delivery for a refund or exchange, subject to the conditions below.
- Condition: Items must be in the original, unused condition and packaging. All manuals, parts, and accessories must be included.
- Non-Return Eligible Items: Custom-made, special-order, or discontinued items are not eligible for return unless defective or damaged upon arrival (see Defective/ Damaged below).
- Inspection: Returned items will be inspected on receipt. Items not meeting policy requirements may be refused or subject to a restocking fee.
Refunds
- How refunds are issued: Once a return is received and inspected, refunds will be processed to the original payment method within 5–10 business days (processing times may vary by bank).
- Amount: Original item price minus 10%, any applicable restocking or delivery charges if applicable, and minus any damage or missing parts if not in original condition.
- Damaged/Defective Items: If the item is damaged or defective upon delivery, please notify us within 7 days of delivery for a replacement, refund, or repair, as preferred.
Delivery, Install, and Assembly Fees
Delivery and assembly charges are typically non-refundable unless the entire order is canceled prior to shipment or the item is defective upon arrival. If you return a full order, standard delivery/ assembly fees may be refunded in accordance with local laws and our policy.
Return Process
- Initiate: Start a return by contacting us at info@uskcambodia.com including order number, item(s) to return, and reason.
- Authorization: We will issue a Return Merchandise Authorization (RMA) and provide return shipping instructions.
- Packing: Repack items securely in their original packaging. For large furniture, use the original packaging if possible and follow our packing guidelines.
- Shipping: Customers are responsible for return shipping costs unless the item is defective upon arrival or the return is due to our error.
- Inspection: Items must arrive in sellable condition to be eligible for a refund.
Exchanges and Alternative Options
If you prefer, you may exchange eligible items within 10 days of delivery, subject to inventory availability. If an exchange is not available, a refund will be issued per the Refunds terms above.
Defective or Damaged on Arrival
If you receive a damaged or defective item, contact us within 2 days of delivery with photos and details. We will arrange a replacement, repair, or refund as appropriate, with no additional cost to you for the issue.
Restocking and Not-Allowed Fees
- Restocking Fee: A restocking fee may be charged for certain non-defective returns, up to 20% of the item price. The exact percentage will be disclosed at the time of return authorization.
- Forbidden Returns: Custom-made, special order, personalized, or final-sale items are not eligible for return unless defective.
- Contact Information
- Customer Support: +855 89 289 799, info@uskcambodia.com
- Hours: 8:00 am – 5:00 pm
- Policy Updates
We may update this policy from time to time. The version on our site at the time of your purchase governs your rights.
- Sample shorter policy (quick version)
üYou may cancel an order before it ships for a 90% refund.
üReturns are accepted within 5 days of delivery if items are unused and in original packaging.
üReturn shipping is the customer’s responsibility unless the item is defective or incorrect.
üRefunds are issued to the 90% original payment method within 5–10 business days after receipt and inspection.
üCustom-made, special order, or final-sale items are not returnable unless defective.
üFor defective or damaged items, contact us within 2 days to arrange replacement, repair, or refund.
üFor questions, contact: +855 89 289 799, info@uskcambodia.com